Effective Date: September 4, 2026
Home Water (“Home Water,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, inquire about our home water products and services, schedule an appointment, make a purchase, or otherwise interact with us.
If you opt in to receive text messages from Home Water, we may send you messages related to customer care, account and service notifications, and marketing, including:
Responses to inquiries about Home Water products and services
Appointment confirmations, reminders, and scheduling updates
Order, installation, maintenance, and service updates
Customer support and follow-up communications
Information about home water solutions and services
Promotions, special offers, and other marketing communications
Message frequency may vary. Message and data rates may apply. Reply STOP at any time to opt out of SMS messages or HELP for assistance. You may also contact us at customerservice@homewaterusa.com for assistance.
Consent to receive SMS messages is not a condition of purchasing any products or services.
Your SMS consent and opt-in information will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
We may collect information you voluntarily provide to us, including:
Name
Email address
Telephone number
Mailing or service address
Information about your home water needs or service inquiry
Appointment and service information
Order and transaction information
Payment information when applicable
Communications you have with our customer service team
We may also automatically collect certain information when you visit our website, including your IP address, browser type, device information, access times, referring pages, and pages viewed.
We may use cookies, web beacons, and similar technologies to understand website activity, remember preferences, and improve our website and services.
We may use the information we collect to:
Respond to inquiries about our home water products and services
Provide information about water treatment and other home water solutions
Schedule and manage consultations, appointments, installations, maintenance, or service visits
Process and manage orders and transactions
Provide customer support
Send account, order, appointment, and service notifications
Send marketing or promotional communications when you have provided the appropriate consent
Personalize and improve our website, products, and services
Maintain the security and operation of our website
Comply with applicable legal and regulatory requirements
We may share personal information when reasonably necessary to operate our business, including with:
Service Providers: Vendors that perform services on our behalf, such as website hosting, payment processing, communications, customer support technology, analytics, and other operational services.
Affiliates: We may share information with affiliated businesses when necessary to provide or support our products and services, subject to applicable privacy requirements.
Business Transfers: Information may be transferred as part of a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.
Legal Requirements: We may disclose information when required by law or when reasonably necessary to protect our rights, customers, business, or others.
We do not sell or share SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Request restrictions on certain uses of your information
Object to certain processing activities
Request a portable copy of certain personal information
Opt out of certain marketing communications
To submit a privacy request, contact us at customerservice@homewaterusa.com.
California residents may have additional rights under applicable California privacy laws, including rights to request information regarding the collection, use, disclosure, or sale of personal information; request deletion or correction of certain information; and opt out of certain uses or disclosures where applicable.
Home Water will not discriminate against you for exercising applicable privacy rights.
To submit a California privacy request, contact us at customerservice@homewaterusa.com.
Home Water may use cookies and similar technologies to operate our website, remember preferences, understand how visitors interact with our website, and improve our services.
You may be able to control certain cookies through your browser settings. Disabling cookies may affect the functionality of certain portions of our website.
We may update this Privacy Policy periodically to reflect changes to our practices, services, or legal requirements. When changes are made, we will update the effective date displayed at the top of this policy.
If you have questions about this Privacy Policy, your personal information, or Home Water’s privacy practices, please contact us at:
Home Water
Email: customerservice@homewaterusa.com