Effective Date: September 4, 2026
These Terms of Service (“Terms”) govern your use of the Home Water website and the products and services provided by Home Water (“Home Water,” “we,” “our,” or “us”).
By accessing our website, submitting an inquiry, scheduling an appointment, purchasing products or services, or otherwise using our services, you agree to these Terms.
Home Water provides products and services related to home water solutions, which may include water treatment products, water quality solutions, consultations, installation, maintenance, and related customer support.
The availability, pricing, features, and specifications of products and services may vary based on location and other factors.
We reserve the right to modify, suspend, or discontinue products or services as permitted by applicable law.
When requesting information, scheduling an appointment, or requesting service from Home Water, you agree to provide accurate and current contact and service information.
Appointment dates and times may be subject to availability and may need to be rescheduled due to circumstances such as technician availability, weather, product availability, or other operational conditions.
We will make reasonable efforts to notify you of material changes to scheduled services.
Pricing, payment requirements, and other terms applicable to Home Water products or services will be provided to you during the purchase or service process.
You agree to provide accurate billing and payment information and to pay all charges associated with products or services you authorize.
Any cancellation, refund, warranty, or return terms provided with a particular product, purchase, or service agreement will apply in addition to these Terms.
Home Water may offer SMS messaging to customers and individuals who have provided consent to receive text messages.
By opting in to receive SMS messages from Home Water, you agree that we may send messages related to Marketing, Account and Service Notifications, and Customer Care, which may include:
Responses to your inquiries
Customer service and support messages
Appointment confirmations and reminders
Scheduling and rescheduling updates
Order and service status notifications
Installation or maintenance updates
Information about Home Water products and services
Promotions, special offers, and other marketing communications
Message frequency may vary. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP. After opting out, you may receive a confirmation message indicating that you have been unsubscribed.
For assistance, reply HELP or contact us at customerservice@homewaterusa.com.
Consent to receive SMS messages is not a condition of purchasing any products or services from Home Water.
Your mobile carrier is not responsible for delayed or undelivered messages.
Your use of our SMS services is also subject to our Privacy Policy.
If you provide appropriate consent, Home Water may communicate with you by email or telephone regarding your inquiries, appointments, products, services, account or service updates, customer support needs, and promotional offers.
You may manage or withdraw consent for certain communications as provided in the applicable communication or as otherwise required by law.
You agree to use our website and services only for lawful purposes.
You may not:
Use our website or services for fraudulent or unlawful purposes.
Attempt to gain unauthorized access to our website, systems, or networks.
Interfere with the operation or security of our website or services.
Use automated systems to access our website in a manner that places an unreasonable burden on our systems.
Misrepresent your identity or provide intentionally false information.
The Home Water website and its content, including text, graphics, logos, images, designs, and other materials, are owned by or licensed to Home Water and are protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use. You may not reproduce, distribute, modify, or commercially exploit our website content without authorization from Home Water or the applicable rights holder.
Your use of our website and services is subject to our Privacy Policy, which describes how Home Water collects, uses, protects, and discloses personal information.
Our website may contain links to websites or services operated by third parties.
Home Water does not control and is not responsible for the content, privacy practices, availability, or practices of third-party websites. Your use of third-party websites is subject to their respective terms and privacy policies.
To the extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.
Any warranties applicable to specific Home Water products or services will be governed by the applicable product documentation, purchase agreement, service agreement, or warranty terms.
To the maximum extent permitted by applicable law, Home Water and its affiliates, officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.
To the extent permitted by applicable law, you agree to indemnify and hold harmless Home Water and its affiliates, officers, employees, and agents from claims, liabilities, damages, or expenses arising from your unlawful misuse of our website or violation of these Terms.
These Terms will be governed by applicable law, without regard to conflict-of-law principles.
Any additional terms contained in a specific purchase, installation, service, financing, or other agreement between you and Home Water may also apply.
Any dispute arising from these Terms or your use of Home Water’s services will be handled in accordance with applicable law and any dispute-resolution provisions contained in a separate agreement between you and Home Water.
We may update these Terms periodically to reflect changes to our products, services, business practices, or legal requirements.
When changes are made, we will update the Effective Date displayed at the top of these Terms. Your continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by applicable law.
If you have questions about these Terms, our services, or SMS communications, please contact:
Home Water
Email: customerservice@homewaterusa.com